Most laboratory charges are billed separately from your physician appointment. If you have questions about your laboratory bill, please call the laboratory directly using the phone number listed on their bill.
A. The OB GLOBAL FEE is the anticipated cost you will incur for routine OB visits, physician’s delivery and one post-partum visit. Multiple births and high-risk pregnancies may require extra visits. This may result in additional prenatal charges.
A. Charges NOT included in the OB Global Fee include:
A. CTOA participates with many health plans and insurance companies.
A.This is the balance your insurance deems is your responsibility per your insurance contract.
A. You should contact your insurance company in this case. It is best to know the exact service date when calling them. If you are told the claim will be reprocessed, please ask how long it will take and then advise us of the information by calling 512-279-6746.
A. Often times, an insurance company will update their records on an annual basis. This includes verifying that you and/or your dependents are covered under just one health plan. This information can be updated only by the insured, not us. If we submit a claim and it is denied for this reason, your statement will reflect that additional information is needed from you. You will then need to call your insurance company and answer their questions over the phone. You will also need to advise them to reprocess any claims they have denied for this reason. We will continue to bill you for these services until your insurance company has processed your charges.
A. Patients can make a secure payment through their online patient portal or they can call 512-479-6655 option 2 to make a payment over the phone with our staff.
A. Please contact your insurance company and verify that your newborn has been added to your policy. You can then discuss further insurance questions at that time. If you have enrolled the baby on a plan other that the plan associated with your account you will need to call our office with that information.
If you have questions that are not answered here please email billing inquiries to firstname.lastname@example.org or call 512-479-6655 option 2 to speak to staff member in our office.
In line with CDC guidelines, face masks are still required to be worn by all individuals. We ask that you not bring children, family members, or ANY guests to your upcoming visit for the health and safety of our patients. If you have a fever, cough, shortness of breath, or other symptoms of Covid-19, please call to reschedule your appointment, and contact your primary care provider.
We do have a high risk and immune compromised patient population, so compliance to these guidelines are strictly enforced by our team.
COVID Vaccine Update
Our team is here to support your women’s healthcare needs. However, please note that we will not be offering the COVID vaccine in our office. For more information about the COVID vaccine, reach out to your primary care physician or your pharmacist.
Thank you for your cooperation as we remain committed to keeping our patients, providers and staff protected.